LBank provides a simple and secure password reset process to help users quickly regain access to their accounts. This guide outlines the steps to reset your password via the LBank App and highlights key precautions to ensure a smooth process and account security. Note that, for security reasons, your account’s withdrawal function will be temporarily suspended for 24 hours after a password reset.
How-to Steps
If Not Logged In
App
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Open the LBank App and tap「Login/Register」.
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Enter your registered email address and tap「Forgot Password?」;
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Choose to reset your password via「Email」or「Phone」,and follow the on-screen instructions to complete the process.
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Once completed, log in to your account with the new password.
Web
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Visit LBank Official Website, tap「Log in」;
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Enter the email used for registration, click「Confirm」to wait for system verification; once verified, click「Forgot Password?」to proceed to the next step.
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Follow the prompts to complete the password reset operation, then click「Confirm」to finish verification; once the reset is complete, use the new password to log in again.
If Already Logged In
App
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Tap the profile icon on the homepage to access the「Personal Center」.
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Navigate to「Security Center > Login Password (Reset >)」and follow the prompts to complete the process.
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After resetting, log in again using the new password.
Web
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Visit LBank Official Website and log in your account;
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Tap avatar to navigate to「Security」;
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As shown, tap「Login Password > Reset」to proceed further；
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Follow the prompts to complete the password reset operation, then click「Confirm」to finish verification; once the reset is complete, use the new password to log in again.
Important Notes
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Ensure Device and Network Security
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Use a secure network (avoid public Wi-Fi) during the reset to prevent data leaks.
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Ensure your device is free from viruses or malware; consider using updated antivirus software.
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Verify Email or Phone Number
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Confirm that the email or phone number registered with your account is still accessible and can receive verification codes. If not, contact LBank support to update them beforehand.
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Protect Verification Codes
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Verification codes sent via email or SMS are sensitive. Do not share them with anyone, including those claiming to be LBank support.
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If you receive suspicious verification codes, contact LBank’s official support immediately to verify.
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Set a Strong Password
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Create a password with at least 12 characters, including a mix of uppercase and lowercase letters, numbers, and special characters. Avoid easily guessable information like birthdays or phone numbers.
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Do not reuse passwords across multiple platforms to reduce the risk of unauthorized access.
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Securely Store Your New Password
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Record your new password in a password manager or a secure physical medium to avoid forgetting it.
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Avoid storing passwords in phone notes or unsecured apps.
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Review Account Security Settings
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After resetting, check other security settings, such as two-factor authentication (2FA), bound email, or phone number , to ensure they haven’t been tampered with.
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If you notice unusual activity (e.g., unrecognized login records), contact LBank Support immediately and consider temporarily freezing your account.
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Withdrawal Restriction Reminder
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Withdrawals are disabled for 24 hours after a password reset. Plan your transactions accordingly to avoid disruptions.
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Regular Password Updates
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Even if you haven’t forgotten your password, update it every 3-6 months to enhance account security.
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Contact Official Support
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If you encounter issues during the reset (e.g., not receiving a verification code or unable to log in), email LBank’s official support at [email protected]. Avoid unofficial channels.
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Beware of scam calls or emails; LBank support will never ask for your password or private key.