Welcome to LBank! To ensure fund security, comply with global regulations, and prevent illegal activities, users must complete KYC (Know Your Customer) verification. Below are common questions and solutions for the LBank KYC process to help you pass verification quickly.

Why Does LBank Require KYC Verification?

KYC is a mandatory global financial regulation requirement, primarily to:

  1. Prevent money laundering, fraud, and illegal transactions

  2. Ensure platform security and compliant operations

  3. Protect user assets and the trading environment

📌Applies only to regions/accounts required to complete KYC: Without verification, deposits, trading, and withdrawals will be unavailable.

Is My Identity Information Secure on LBank?

Absolutely confidential with bank-level protection!

  1. Identity documents are used solely for verification and never disclosed or used for other purposes.

  2. Data protected by AES-256 encryption + multi-layer firewalls.

  3. Strict compliance with GDPR, AML/CTF, and other international regulations.

  4. Necessary information shared only with authorized institutions under regulatory requirements.

Why Can’t I Find My Country/Region?

Due to local policies or international sanctions, LBank is temporarily unable to provide services to users in the following countries/regions. 

Unsupported Countries/Regions List (subject to ongoing updates):

Afghanistan, Antigua and Barbuda, Belarus, Burundi, Egypt, Central African Republic, Mainland China, Hong Kong China, Macau China, Crimea, Cuba, Democratic Republic of the Congo, Donetsk, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Luhansk, Mali, North Korea, Russia, Somalia, South Sudan, Sudan and Darfur, Syria, United States, Venezuela, Yemen, Ukraine, Kazakhstan, India, Palau

⚠️ Important Reminder:
If your region is on this list, LBank cannot provide any services, and you assume full responsibility for asset risks. Please monitor local policy updates.

What If My KYC Verification Is Rejected?

Check the specific reason on the verification page or in the rejection email, then resubmit according to the guidelines below:

Rejection Reason

Solution

Photo does not meet requirements

✅ Use sufficient natural light

✅ Ensure all four corners are visible and text is clear

❌ Avoid glare, blur, or editing

Document already used

(Verified on another LBank account)

Use a different valid government-issued ID (passport/driving license)

Unsupported KYC document

(Compliance restrictions by country/region, as listed above)

Use a passport or ID issued by a supported country

Unacceptable document

(Scan/screenshot/photocopy/edited image)

✅Must upload original color photo of the physical document

❌ Prohibit scans, black-and-white, or Photoshop edits

📌Photo Tips:

  1. Use your phone’s native camera (no beauty filters or effects)

  2. Handwrite a note with: LBank + YYYY-MM-DD

What Do I Need to Prepare for LBank KYC?

Item

Requirements

Document Type

Passport, national ID, or driving license (issued by a supported country)

Selfie Requirement

Front-facing headshot + handwritten note (LBank + YYYY-MM-DD)

Photo Quality

Color, clear, unobstructed, all four corners visible

Network Environment

Use stable Wi-Fi to avoid upload interruptions

🪪KYC Verification Guide: See「Complete LBank KYC on App」,「Complete LBank KYC on Web」.

How Long Does Verification Take?

  1. Automated Review: Usually 5–30 minutes

  2. Manual Review: 1–3 business days for complex cases

  3. Check Progress: Log in to your LBank account → tap profile to view「Security > Identity Verification」for real-time status.

Still Have Questions?

  1. Contact LBank Customer Support:

  2. For restricted accounts, refer to「LBank Restricted Account Handling Guide」.

Thank you for choosing LBank! We are committed to providing a secure and professional trading environment for every compliant user.

The restricted countries list is subject to LBank’s latest legal announcements.