LBank is a globally recognized cryptocurrency exchange offering trading services for various digital assets. However, not all cryptos are supported for deposits, and depositing an unsupported crypto may result in fund loss or inability to withdraw. This guide outlines how to avoid such errors and ensure a secure and smooth deposit process. All recommendations are based on LBank’s official information, and users should always refer to the latest platform announcements before proceeding.

What Are Unsupported Crypto on LBank?

LBank supports major cryptocurrencies like BTC, ETH, and USDT but does not support certain niche or emerging tokens (e.g., some DeFi projects or altcoins). Depositing unsupported cryptos typically results in irreversible loss due to the nature of blockchain transactions. Common issues include depositing to an unsupported network (e.g., ERC-20 instead of TRC-20) or sending crypto not yet listed on the platform.

Essential Steps to Check Before Depositing

📌Spending 1-2 minutes verifying details can prevent costly mistakes. Follow these key steps:

Step 1: Log in to LBank and Check the Supported Crypto List

  1. Visit the LBank website (lbank.com) or open the LBank App and log in to your account.

  2. Navigate to 「Assets」 > 「Deposit」.

  3. Select the crypto you wish to deposit (e.g., USDT), and the system will display supported networks (e.g., TRC-20, BEP-20, ERC-20).

  4. Key Tip: Always confirm the crypto is listed in LBank’s supported assets. LBank updates its crypto  list regularly, so refresh the page before each deposit to check for updates.

  5. Reference: See「How to Deposit in LBank?」

Step 2: Verify Wallet Address and Network Compatibility

  1. Copy the deposit address and Memo/Tag (if applicable) provided by LBank.

  2. In your external wallet (e.g., MetaMask, Trust Wallet), ensure the sending network matches LBank’s requirements. For example:

    • USDT supports TRC-20 (Tron network) but not OMNI (Bitcoin network).

    • Mismatched networks may lead to fund loss.

  3. Pro Tip：Perform a small test deposit (e.g., 0.1 USDT) and wait for confirmation before transferring larger amounts. This verifies the address and network compatibility.

Step 3: Avoid Common Pitfalls

  1. Do not deposit unknown crypto: Only deposit coins explicitly listed on LBank’s website. Avoid relying on third-party sources.

  2. Check minimum deposit amounts: Each coin has a minimum deposit threshold. Deposits below this amount may not be processed. (Note: LBank does not charge deposit fees. See「LBank Deposits: No Fees Charged by LBank」.)

  3. Understand blockchain confirmation: Deposits require blockchain confirmation (typically a few minutes to hours). Avoid repeating transactions during this period.

  4. Multi-signature or hardware wallet users: Ensure your wallet supports LBank’s network to avoid compatibility issues.

What to Do If You Deposit an Unsupported Cryptos?

📌While prevention is key, if an error occurs:

  1. Immediately contact LBank customer support via the 「Help Center」 > 「24/7 Support」 to submit a Ticket on the website or through the App. See「How to Contact Online Support?」

  2. Provide the transaction hash (TXID), sending address, and screenshots. LBank’s support team may investigate, but recovery of unsupported coins is unlikely and may incur fees.

  3. Important Reminder: Blockchain transactions are irreversible, and LBank cannot guarantee fund recovery. Prevention is always better than remedy.

  4. Related Resources: See「Guide to Handling Cryptocurrency Deposit Issues」&「How to Check Deposits/Withdraw Status?」

LBank Security Tips

  1. Use official channels: Always operate through LBank’s official website or App to avoid phishing sites.

  2. Enable Two-Factor Authentication (2FA)：Secure your account to prevent unauthorized actions.

  3. Stay updated: Regularly check LBank’s official announcements or social media for updates on supported coins.

  4. Learn More: Refer to「How to Export Deposit and Withdraw Records?」

By following these steps, you can significantly reduce deposit risks and ensure fund safety. For any questions, contact LBank’s official support. Cryptocurrency investments carry risks, so proceed with caution.