If your LBank account triggers the platform’s risk control mechanism during use, some or all account functions may be restricted. You can follow the system prompts to resolve the issue or click the button below to contact the customer service team for assistance:
Common Reasons for Account Freezing and Solutions
Incomplete Identity Verification
To ensure account security, the platform requires all users to complete identity verification. If your verification information is incomplete, incorrect, or inconsistent, your account may be restricted.
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Solution: Log in to LBank, go to the “Security Center,” and complete the relevant identity verification, ensuring the submitted information is accurate.
Unverified Source of Funds
To comply with regulatory requirements, the platform may request additional information about the source of your funds.
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Solution: If you receive a related notification, contact customer service to submit the required documents to restore normal account functionality.
Payment Disputes or Refund Issues
If your account is involved in a payment dispute, it may be temporarily restricted until the issue is resolved.
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Solution: Contact customer service and provide relevant documentation to assist the platform in restoring normal account usage.
Judicial or Compliance Requirements
The platform will comply with requests from judicial authorities in relevant countries or regions, restricting some or all account functions as instructed.
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Solution: Contact customer service to understand the specific situation and next steps.
Triggered Abnormal Transaction Monitoring
If your trading behavior triggers the platform’s abnormal transaction monitoring, your account may be restricted.
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Solution: Refer to the 「Abnormal Transaction Monitoring Guidelines and Handling Procedures」.