To ensure a smooth cryptocurrency purchase, traders must complete Know Your Customer (KYC) verification through a third-party service provider. Once verified, cryptocurrencies are typically credited to your LBank account within 2 to 3 hours. If funds are not received after 24 hours, check your email inbox for notifications from the service provider. For assistance, contact LBank Customer Support at 📮[email protected] and provide your transaction order ID.

Transaction Process

  1. Does LBank directly process fiat transactions?
    ：No, fiat transactions are fully handled by third-party service providers.

  2. Does both LBank App and web support fiat transactions?
    ：Yes, use「One-Click Buy」feature to purchase crypto with fiat and credit your LBank account. See「LBank One-Click Buy/Sell Guide (App)」 ,「LBank One-Click Buy/Sell Guide(Web)」and 「LBank P2P: How to Buy Crypto on Web」for details.

  3. Can I convert cryptocurrency to fiat and withdraw?
    ：Yes, use「One-Click Buy」feature to purchase crypto with fiat and credit your LBank account. See「LBank One-Click Buy/Sell Guide (App)」 ,「LBank One-Click Buy/Sell Guide(Web)」and 「LBank P2P: How to Buy Crypto on Web」for details.

  4. How to view fiat transaction history?

  • One-Click Buy:「Log in」 →「Buy Crypto > One-Click Buy」→「View Order History」;

  • P2P Trading: Go to「Buy Crypto > P2P Trading」→「View Order History」.

  1. Why is my fiat transaction not shown in history?
    ：Ensure the transaction was initiated via the Blank「One-Click Buy」to be recorded.

Payment & Limits

  1. Supported payment methods?
    ：Bank transfer, Visa/Mastercard credit/debit cards; cash deposits available in select regions.

  2. Are there fiat deposit limits?
    ：Yes, limits are displayed in the transaction input field and vary by provider.

  3. Are there fees for buying crypto?
    ：Most providers charge fees; check their official website. LBank does not add extra fees.

  4. Can I use fiat from a non-resident country?
    ：Depends on whether the provider accepts your KYC documents. Contact their support for confirmation.

Quotes & Crediting

  1. Why does the provider’s quote differ from LBank’s?
    ：LBank quotes are for reference only and may vary due to market volatility or calculation differences. Final quote is on the provider’s website.

  2. Why is the final exchange rate different from LBank’s display?
    ：LBank data is referential and not real-time. Check the third-party provider’s website for the final rate.

  3. When will cryptocurrency be credited?
    ：Usually within 2 to 30 minutes, depending on blockchain network and provider efficiency. New users may wait up to 1 day.

Troubleshooting

  1. Causes of deposit delays and solutions?
    Common reasons:

  • Incomplete KYC documents.

  • Failed fiat payment.

⚠️ If not credited within 2 hours, contact the provider and provide the order ID to LBank support.

  1. How to resolve payment issues?
    ：Contact the relevant third-party service provider directly.

  2. What do transaction statuses mean?

  • 🔛In Progress: Order submitted; awaiting payment or additional verification.

  • ☑️Completed: Transaction successful; crypto credited or incoming.

  • ❎Canceled: Terminated due to timeout, user cancellation, or rejection.

  1. What does “Canceled” mean?
    ：Transaction failed; no crypto will be credited. Contact the provider for details.

Security & Restrictions

  1. Does LBank store credit card information?
    ：No. All transaction data is managed independently by third-party providers. Review their privacy policy for details.

  2. Is KYC mandatory with third-party services?
    ：Yes, KYC is required for all fiat transactions.

  3. Are there country/region restrictions?
    ：Yes, some regions may be restricted. Check the provider’s website for details.