Applicability

This guide applies solely to government law enforcement and judicial agencies.

 

Introduction

LBank.com is operated by LBK Blockchain Co., Limited (Registered Address: Meadow House, P.O. Box 116, Road Town, Tortola, British Virgin Islands). We are committed to protecting users’ legal rights, ensuring their accounts and assets are safeguarded under the legal framework.

  1. We will not disclose user information or restrict account operations without legal grounds or valid reasons.

  2. For legitimate law enforcement requests (e.g., account freezing or information retrieval), we will carefully review and comply within the scope of applicable laws, adhering to the principle of minimal necessity.

This guide outlines how authorized law enforcement personnel can contact us and submit requests for assistance (e.g., accessing customer information or freezing accounts). Please note that we only respond to requests from authorized personnel. International requests must include a formal mutual legal assistance agreement.

 

Contact Information

Law enforcement personnel should submit requests via email to: [email protected]

All requests will be processed in accordance with our Terms of Service, Privacy Policy, and applicable laws.

 

Submission Requirements

To expedite processing, we recommend using an official government email domain (e.g., .gov) or a personal email authorized by a government domain. Such requests will be prioritized. Please include the following in your email:

  1. Case filing decision document;

  2. Stamped official law enforcement request (e.g., for evidence collection or account freezing);

  3. Work identification documents for at least two law enforcement officers;

  4. Official contact details (e.g., government email, publicly verifiable phone number);

  5. Case details, fund flow charts, or other relevant supporting documents.

Clearly state the assistance required and provide detailed information. Including a preferred time for phone verification will help speed up the review process.

 

Review Process

Upon receiving a request, we will verify:

  1. Authenticity and completeness of the submitted documents;

  2. Relevance of the request to the case;

  3. Identity of the law enforcement personnel (possibly via phone or other methods).

If the request lacks sufficient information or raises reasonable doubts (e.g., fake identity or irrelevant case), we reserve the right to reject it and may report to regulatory authorities or pursue legal action. Any restrictions on user accounts or assets will follow due legal process.

 

Statement

  1. This guide is based on applicable laws, our Terms of Service, and Privacy Policy. In case of conflict, legal requirements prevail.

  2. We strive to balance compliance with law enforcement requests while protecting users’ legitimate rights.

  3. User accounts and digital assets are protected by law and will only be restricted with sufficient evidence, legal basis, or in emergencies.

  4. We may update this guide as required by law or compliance needs, with updates published on our official website.