To ensure a smooth cryptocurrency purchase, traders must complete Know Your Customer (KYC) verification through a third-party service provider. Once verified, cryptocurrency deposits typically arrive in your LBank account within 2 to 3 hours. If the deposit is not received after 24 hours, check your email inbox for notifications from the service provider. For assistance, contact LBank’s official customer support at [email protected] and provide your transaction order ID.

FAQs

Transaction Process

  1. Does LBank directly handle fiat transactions?
    No, fiat transactions are fully managed by third-party service providers.

  2. Which third-party service providers does LBank partner with?
    Banxa, XanPool, MoonPay, Mercuryo, Simplex, Paxful, Coinify.

  3. Does the LBank App support fiat transactions?
    Yes, fiat transactions can be initiated via the “Buy Crypto” feature on the app’s homepage. Detailed information please refer to 「LBank Fiat Trading Guide」& 「LBank P2P: How to Buy Cryptocurrency on Web

  4. Can I convert cryptocurrency to fiat and withdraw?
    Yes, detailed information please refer to 「LBank Fiat Trading Guide」& 「LBank P2P: How to Sell Cryptocurrency on Web

  5. How can I view my fiat transaction history?
    Your transaction records can be reviewed as following steps:

    • Login to your LBank account and tap 「Buy Crypto」-「P2P Trading」;

  • Go to「Personal Center」to view transaction details.

  1. Why is my fiat transaction not showing in the transaction history?
    Ensure the transaction was initiated through LBank’s「Buy Crypto」to be recorded.

Payments and Limits

  1. Which fiat currencies are supported?

AED、AMD、ANG、AOA、ARS、AUD、AZN、BAM、BBD、BDT、BGN、BHD、BMD、BND、BOB、BRL、BWP、BZD、CAD、CHF、CLP、COP、CRC、CZK、DJF、DKK、DOP、EGP、EUR、FJD、FKP、GBP、GEL、GHS、GIP、GTQ、HKD、HNL、HRK、HUF、IDR、ILS、INR、IQD、ISK、JMD、JOD、JPY、KES、KGS、KHR、KMF、KRW、KWD、KYD、KZT、LBP、LKR、MAD、MDL、MGA、MKD、MNT、MOP、MRU、MUR、MWK、MXN、MYR、MZN、NAD、NGN、NOK、NZD、OMR、PAB、PEN、PGK、PHP、PKR、PLN、PYG、QAR、RON、RSD、RUB、RWF、SAR、SBD、SCR、SEK、SGD、SOS、SRD、STN、SZL、THB、TJS、TMT、TOP、TRY、TTD、TWD、TZS、UAH、UGX、USD、UYU、UZS、VND、XAF、XCD、XOF、ZAR、ZMW

  1. Which cryptocurrencies can be purchased?
    Currently supported: BTC, ETH, USDC, USDT.

  2. What payment methods are supported?
    Bank transfers, Visa/Mastercard credit/debit cards, and cash deposits in select regions.

  3. Are there limits on fiat deposits?
    Yes, limits are displayed in the transaction page input field. Specific limits:

 

  1. Are there transaction fees for purchasing cryptocurrency?
    Most service providers charge fees; check their websites for details. LBank does not charge additional fees.

  2. Can I use fiat from a non-residential country for deposits?
    This depends on whether the service provider accepts your KYC documents. Contact their customer support for clarification.

💡For details, refer to 「LBank Fiat Trading Guide」。

 

Quotes and Deposits

  1. Why does the service provider’s quote differ from LBank’s display?
    LBank’s quotes, sourced from third parties, are for reference only and may vary due to market fluctuations or calculation discrepancies. Refer to the service provider’s website for final quotes.

  2. Why does the final exchange rate differ from LBank’s display?
    LBank’s data is for reference and not updated in real-time with market changes. Check the service provider’s website for the final exchange rate.

  3. When will my cryptocurrency deposit arrive?
    Typically within 2 to 30 minutes, depending on the blockchain network and service provider efficiency. New users may experience delays of up to 1 day.

Troubleshooting

  1. What causes deposit delays, and how can I resolve them?
    Common reasons:

    • Incomplete KYC documentation;

    • Unsuccessful fiat payment.


⚠️If the deposit does not arrive within 2 hours, kindly contact the service provider and provide the order ID to LBank customer support via service@lbank.com for further investigation.

  1. How do I handle payment issues?
    Contact the relevant service provider directly.

  2. What do transaction statuses mean?

    • 🔛Pending:Transaction submitted, awaiting payment or additional verification.

    • ☑️Completed:Transaction successful; cryptocurrency has been or will soon be deposited.

    • ❎Cancelled:Transaction terminated due to payment timeout, user cancellation, or rejection.

  3. What does a “Cancelled” transaction mean?
    The transaction was not completed, and the cryptocurrency will not be deposited. Contact the service provider for details.

Security and Restrictions

  1. Does LBank store credit card information?
    No, transaction data is managed solely by third-party service providers. Refer to their privacy policies for details.

  2. Is KYC mandatory for third-party services?
    Yes, KYC is required for fiat transactions.

  3. Are there country/region restrictions?
    Some countries/regions may be restricted. Check the service provider’s website for details.

Contact Information

  1. How do I contact third-party service provider customer support?