Google Authenticator is a vital tool for securing your LBank account, providing an extra layer of protection through two-factor authentication (2FA). If you need to reset Google Authenticator due to a lost phone, device change, or other issues, follow these simple steps to quickly restore your account’s security.

When Do You Need to Reset Google Authenticator?

You may need to reset Google Authenticator in the following situations:

  1. Lost or Damaged Phone: If the phone with Google Authenticator is lost, stolen, or damaged, preventing access to verification codes.

  2. Device Change or Reset: Switching to a new phone or resetting your device may erase Google Authenticator data, requiring re-binding to your LBank account.

  3. App Deletion: Accidentally deleting Google Authenticator or its data, making it impossible to generate codes.

  4. Invalid Codes: If codes fail due to unsynced device time or app misconfiguration, a reset is needed.

  5. Security Concerns: If you suspect your authenticator setup (e.g., QR code or key) has been compromised, reset immediately.

  6. App Migration or Update Issues: Failed app updates or data migration between devices may require a reset.

  7. Proactive Security Enhancement: Regularly updating Google Authenticator or re-binding after changing devices strengthens account security.

How-to Steps

Follow these steps to reset Google Authenticator on the LBank platform and ensure your account remains secure:

Log in to LBank

  1. Visit the LBank Official Website and log in to your account.

  2. Click your profile picture and select「Security」.

Locate Google Authenticator

  1. In「Security」, scroll to the「Google Auth」section.

  2. Click「Settings」 to enable or adjust 「Login Verification」 for enhanced security.

  1. Click「Edit」and follow the prompts to start resetting Google Authenticator.

Set Up New Auth

  1. Open the Google Authenticator app on your mobile device. If not installed, download and install it first.

  2. Scan the QR code displayed on the LBank page or manually enter the setup key to add a new code generator:

    • Email Verification: Click「Send」to receive an email verification code.

    • Enter Current Code: Copy the verification code from your existing Google Authenticator and paste it into the designated field.

  3. Complete Setup: Generate a new code from your new Google Authenticator, enter it, and tap「Done」.

Important Note

  1. Lost Phone: If your phone is lost, reinstall Google Authenticator on a new device. The setup key is critical for restoring authentication—store it securely.

  2. Time Sync: Ensure your new device’s time is synced with Google Authenticator (enable「Time Sync」 in the app settings) to prevent invalid codes.

Post-Reset Security: After resetting, your LBank account will have stronger protection. Regularly review security settings and keep your setup key safe. 

Act now to secure your digital assets!