The LBank Physical Card can be used for purchases at merchants that accept Visa. Once your application is approved, the card is produced, delivered, and activated, you can manage and use it as instructed on the LBank Card page. Each LBank account may apply for one virtual card and one physical card.

Before You Apply

Before applying, please ensure that you have completed the following:

  1. You have registered for and logged in to your LBank account, and completed Identity Verification (KYC). Your account must be in normal status.

  2. You have linked a valid email address and set up a Fund Password or Passkey.

  3. You have prepared a valid mailing address, recipient name, phone number, and email address.

  4. The mailing address will also be used as your billing address. Please enter the complete and accurate address in English.

Apply for a Physical Card

  1. Log in to your LBank App and go to「LBank Card > LBank Physical Card」;

  2. Review the product information, fee details, and relevant agreements, then click Apply for a physical card.

  3. Enter the recipient information and mailing address, including your name, phone number, email address, country/region, province/state, city, postcode, and detailed address.

  4. Review the recipient information, mailing address, card issuance fee, shipping fee, and other applicable fees. Click Next to continue after confirming that all information is correct.

  5. Follow the on-screen instructions to complete the required security verification, such as entering your Fund Password or using Face ID.

  6. After submission, you can view the application status on the card application progress page.

Application Status

📌If card application verification fails or your application is declined, please check that your identity information, address information, and KYC details are correct and consistent before submitting a new application.

Card Status

Description

Card Application Under Review

Your application information is being reviewed.

Card Production in Progress

Your card is being produced after approval. This process generally takes 2–5 business days.

Shipped, Pending Activation

Your card has been shipped and is pending activation. Delivery generally takes 1–3 weeks, subject to the courier's actual delivery schedule.

Activate Upon Receipt

After receiving your physical card, complete the activation process before use: 

  1. Go to the LBank Physical Card application progress page.

  2. Click「Activate」.

  3. Enter the activation code from the sticker on the back of your physical card. The activation code contains only uppercase letters and numbers. Please enter it exactly as shown on your card.Enter the activation code from the sticker on the back of your physical card, exactly as shown, and the last four digits of your card number.

  4. Click「Activate」to complete the process. After successful activation, you will be redirected to the card homepage.

Activate an Existing Card

If you already have an LBank Physical Card, you may activate it directly by following these steps:

  1. Log in to your LBank App and go to「LBank Card > LBank Physical Card」.

  2. Click「Activate」existing card.

  3. Enter the activation code from the sticker on the back of your physical card, exactly as shown, and the last four digits of your card number. Then provide your billing address, phone number, and email address. Please enter your address in English to ensure successful verification.

  4. Review the activation fee and your available balance. Read and agree to the「LBank Card Terms of Use」and「 LBank Privacy Policy」.

  5. Click「Deposit」to complete the activation process. You may use your card once activation is successful.

Security Reminders

  1. Before using the card, confirm that it has been successfully activated and is not frozen or restricted.

  2. Ensure that your available balance is sufficient to cover the transaction amount, applicable fees, and any potential pre-authorisation hold.

  3. Do not disclose your card number, CVV, activation code, verification code, Fund Password, or other sensitive information to anyone.

  4. If activation fails, you identify an unauthorised transaction, or suspect that your card has been compromised, follow the on-screen instructions and contact LBank Customer Support promptly.

Reminder

Physical card application, review, production, delivery status, and applicable fees are subject to the information displayed on the LBank Card page. Before submitting your application, carefully verify the recipient details and English mailing address. The service scope, eligibility requirements, and available features of LBank Card may be adjusted; please refer to the official LBank page, relevant agreements, and latest announcements for the most current information.