LBank is committed to enhancing user experience by expanding SMS authentication coverage. However, this service is currently unavailable in certain countries and regions. For more details, refer to the 「LBank Service Restrictions Update」.

Below are steps and solutions for using SMS authentication.

Unable to Enable SMS Authentication

If SMS authentication is not available in your region, we recommend enabling Google Authentication (2FA) as your primary two-factor authentication method. You can activate Google 2FA directly on the LBank platform to secure your account.

Troubleshooting SMS Verification Code Issues

If you’ve enabled SMS authentication but aren’t receiving verification codes, try below steps:

1. Verify Network Connection: Ensure your phone has a strong and stable network signal.

2. Disable Blocking Apps: Turn off antivirus, firewall, or call-blocking apps that may interfere with LBank’s SMS verification codes.

3. Restart Your Device: Reboot your phone to refresh the network connection.

4. Contact Support: If the issue persists, reach out to LBank’s customer support team.

Information to Provide When Contacting Support

To resolve your issue quickly, please provide:

• Your LBank account details

• A detailed description of the SMS verification code issue

• Your phone number and mobile carrier

LBank’s customer support team will assist in troubleshooting and provide solutions.

Still Need Help?

For further assistance, please reach out via our official email: [email protected]. We are committed to providing efficient and professional customer support.

⚠️ In case of any discrepancies in translation, the English version shall prevail.