To ensure a smooth cryptocurrency purchase, traders must complete Know Your Customer (KYC) verification through a third-party service provider. Once verified, cryptocurrencies are typically credited to your LBank account within 2 to 3 hours. If funds are not received after 24 hours, check your email inbox for notifications from the service provider. For assistance, contact LBank Customer Support at šŸ“®service@lbank.com and provide your transaction order ID.

Transaction Process

  1. Does LBank directly process fiat transactions?
    ļ¼šNo, fiat transactions are fully handled by third-party service providers.

  2. Does both LBank App and web support fiat transactions?
    ļ¼šYes, use怌One-Click Buy怍feature to purchase crypto with fiat and credit your LBank account. See怌LBank One-Click Buy/Sell Guide (App)怍 ,怌LBank One-Click Buy/Sell Guide(Web)怍and 怌LBank P2P: How to Buy Crypto on Web怍for details.

  3. Can I convert cryptocurrency to fiat and withdraw?
    ļ¼šYes, use怌One-Click Buy怍feature to purchase crypto with fiat and credit your LBank account. See怌LBank One-Click Buy/Sell Guide (App)怍 ,怌LBank One-Click Buy/Sell Guide(Web)怍and 怌LBank P2P: How to Buy Crypto on Web怍for details.

  4. How to view fiat transaction history?

  • One-Click Buy:怌Log in怍 →怌Buy Crypto > One-Click Buy怍→怌View Order History怍;

  • P2P Trading: Go to怌Buy Crypto > P2P Trading怍→怌View Order History怍.

  1. Why is my fiat transaction not shown in history?
    ļ¼šEnsure the transaction was initiated via the Blank怌One-Click Buy怍to be recorded.

Payment & Limits

  1. Supported payment methods?
    ļ¼šBank transfer, Visa/Mastercard credit/debit cards; cash deposits available in select regions.

  2. Are there fiat deposit limits?
    ļ¼šYes, limits are displayed in the transaction input field and vary by provider.

  3. Are there fees for buying crypto?
    ļ¼šMost providers charge fees; check their official website. LBank does not add extra fees.

  4. Can I use fiat from a non-resident country?
    ļ¼šDepends on whether the provider accepts your KYC documents. Contact their support for confirmation.

Quotes & Crediting

  1. Why does the provider’s quote differ from LBank’s?
    ļ¼šLBank quotes are for reference only and may vary due to market volatility or calculation differences. Final quote is on the provider’s website.

  2. Why is the final exchange rate different from LBank’s display?
    ļ¼šLBank data is referential and not real-time. Check the third-party provider’s website for the final rate.

  3. When will cryptocurrency be credited?
    ļ¼šUsually within 2 to 30 minutes, depending on blockchain network and provider efficiency. New users may wait up to 1 day.

Troubleshooting

  1. Causes of deposit delays and solutions?
    Common reasons:

  • Incomplete KYC documents.

  • Failed fiat payment.

āš ļø If not credited within 2 hours, contact the provider and provide the order ID to LBank support.

  1. How to resolve payment issues?
    ļ¼šContact the relevant third-party service provider directly.

  2. What do transaction statuses mean?

  • šŸ”›In Progress: Order submitted; awaiting payment or additional verification.

  • ā˜‘ļøCompleted: Transaction successful; crypto credited or incoming.

  • āŽCanceled: Terminated due to timeout, user cancellation, or rejection.

  1. What does “Canceled” mean?
    ļ¼šTransaction failed; no crypto will be credited. Contact the provider for details.

Security & Restrictions

  1. Does LBank store credit card information?
    ļ¼šNo. All transaction data is managed independently by third-party providers. Review their privacy policy for details.

  2. Is KYC mandatory with third-party services?
    ļ¼šYes, KYC is required for all fiat transactions.

  3. Are there country/region restrictions?
    ļ¼šYes, some regions may be restricted. Check the provider’s website for details.