When you detect abnormal activity in your LBank account (e.g., unauthorized logins or transactions), take immediate action to secure your assets. This guide provides professional and concise steps to help you investigate and mitigate risks.

Common Signs of Abnormal Activity

1. Unauthorized Logins: Receiving alerts about unusual logins or spotting unfamiliar devices/IPs in login records.

2. Abnormal Transactions: Assets transferred or orders placed without your authorization.

3. Altered Settings: Changes to two-factor authentication (2FA), withdrawal addresses, or API keys.

4. Other: Suspicious API activity or operations from unknown sources.

💡If you notice any of these signs, follow the steps below to investigate.

Security Check Steps

Review Account Status

1. Log In to Your Account: Access your account via the official LBank website (/) or LBank App using a secure device and network.

2. Check Login Records: Navigate to the “Security Center” to review recent login devices and IPs for any anomalies.

3. Check Transaction History: Visit the “Assets” or “Orders” page to identify unauthorized transfers or trades.

4. Verify Security Settings: Ensure 2FA, withdrawal addresses, and API keys have not been tampered with.
   

Secure Your Account

1. Reset Password: Immediately change your login password, ensuring it includes uppercase and lowercase letters, numbers, and special characters (minimum 8 characters).

2. Enable or Update 2FA: If 2FA (e.g., Google Authenticator or SMS verification) is not enabled, set it up immediately. If already enabled, verify or rebind as needed.

3. Freeze Account: If you suspect a breach, contact LBank support (service@lbank.com) to request a temporary account freeze.

4. Revoke API Keys: In the “API Management” section, delete any suspicious or unnecessary API keys.
   

Inspect Device and Network Security

1. Device Security: Scan your computer or phone with antivirus software to ensure it is free of viruses or malware.

2. Network Security: Avoid logging in via public Wi-Fi and ensure your network is secure.

3. Phishing Risks: Check if you’ve clicked suspicious links, entered account details on untrusted sites, or downloaded apps from unknown sources.
   

Contact LBank Support

1. Submit a Ticket: Report the issue via the LBank website or App, including details and evidence (e.g., screenshots of login records).

2. Identity Verification: Prepare identification documents (e.g., ID or passport) for verification by support.

3. Stay Responsive: Promptly reply to support’s follow-up questions to expedite resolution.
   

Tips to Prevent Future Abnormal Activity

1. Password Management: Regularly update your password and avoid reusing it across platforms.

2. Enable 2FA: Always keep 2FA enabled, preferably using Google Authenticator.

3. Beware of Phishing: Log in only via the official LBank website or App, and avoid fake websites or emails.

4. Device Management: Avoid logging in on unsecured devices and periodically clear unused device access.

5. Regular Checks: Monthly review login records, API keys, and withdrawal addresses.

6. Stay Informed: Follow LBank’s official announcements to learn about phishing and account security best practices.

Handling Emergencies

If assets have been transferred without authorization:

1. Contact LBank support immediately, providing details of the abnormal transaction (e.g., Transaction ID, time, amount).

2. Record the blockchain transaction hash (TXID) and submit it to support.

3. If legal issues are involved, consider reporting to local authorities with relevant evidence.
   

LBank’s Security Commitment

LBank employs cold wallet storage, real-time monitoring, and other measures to safeguard user assets. If you detect abnormal activity, contact our support team immediately, and we will assist with the investigation.

⚠️ In case of any inconsistency in translations, the English version shall prevail.