Account security is one of the most important foundations when using LBank services. If your login password is exposed on other platforms, your account information is compromised, or security verification is not properly enabled, the risk of unauthorized access to your account may increase.

This guide outlines the key security settings and best practices users should pay attention to in daily use, helping you better protect your account and assets

What Can Affect Account Security

The following situations may increase account risk:

  1. Using the same login password across multiple websites or services.

  2. Your login information appears in third-party breach data.

  3. Two-factor authentication (2FA) is not enabled, or security settings are not reviewed regularly.

  4. Clicking unknown links, replying to suspicious messages, or entering account information on unofficial pages.

  5. Failing to review login history, asset records, or transaction history in time, which may cause unusual activity alerts to be missed.

If any of the above situations apply, it is recommended that you update your login password immediately and review your account security status to reduce potential risk.

What to Do Immediately If You Identify a Risk

Change your login password immediately through the official LBank App or the official website.

  1. Set a strong and unique password that is not used on any other platform.

  2. Enable or review/reset two-factor authentication (2FA), such as Google Authenticator.

  3. Check your login history and confirm whether there are any unusual devices, regions, or login activities.

  4. Review your asset records and transaction history to confirm whether there have been any unauthorized actions.

  5. If you notice any abnormal activity, contact LBank immediately through in-app customer service or the customer support email service@lbank.com.

How to Build Safer Login Habits

To further improve account security, the following habits are recommended:

  1. Use a unique password that has never been used on any other platform.

  2. Your password should include uppercase letters, lowercase letters, numbers, and special characters, and should avoid easily guessed information such as birthdays, phone numbers, or similar personal details.

  3. Update your login password regularly, especially after receiving a security alert.

  4. Always log in manually through the official App or official website, and avoid accessing the login page through unknown links.

  5. Keep your 2FA backup information secure and do not share verification codes or security information with others.

Good security habits can effectively reduce the risk of account theft, phishing attacks, or social engineering attacks.

LBank Recommended Security Checklist

It is recommended that you regularly review the following item:

Login Password

Whether it is strong and unique, and whether it has not been updated for a long time.

Two-factor Authentication (2FA)

Whether it is enabled and functioning properly.

Login History

Whether there are unfamiliar devices, unusual regions, or suspicious login activity.

Fund Records

Whether there are any unauthorized deposits, withdrawals, or transfers.

Transaction History

Whether there are any trades or orders not initiated by you.

Official Channels

Whether you always communicate through the official App, official website, or official customer service channels

📌Regularly completing the above checks can help identify unusual activity early and address risks in a timely manner.

Security Reminder

LBank continues to apply multiple layers of security protection to help safeguard the platform and user accounts. However, account security also requires active cooperation from users, including updating passwords in a timely manner, enabling security verification, and remaining alert to suspicious activity or unofficial messages.

If you receive an account security alert, please review it promptly and complete the recommended security actions as soon as possible to prevent the risk from escalating.