When processing withdrawals on LBank, you may encounter a temporary suspension of the withdrawal service. This can be due to various reasons such as technical maintenance, network upgrades, or security risks. The recovery time may vary depending on the specific situation. If this occurs, please be patient while the issue is resolved or contact customer support for the latest updates.

Below are some common reasons for a withdrawal suspension:

Temporary Account Withdrawal Restriction

To protect your account's security, after performing certain security operations, such as changing your password, your account's withdrawal function will be temporarily suspended. The specific situations include:

  1. Resetting your password or modifying Google Authenticator → Withdrawals will be suspended for 24 hours.

  2. Resetting SMS/Google authentication, unlocking your account, or updating your email address → Withdrawals will be suspended for 24 hours.

The withdrawal function will be automatically reactivated after the suspension period, and this security measure is designed to protect your assets. Please note that the suspension cannot be lifted before the specified time has elapsed.

Additionally, if the system detects abnormal activity in your account, the withdrawal function may also be temporarily disabled. If you encounter this issue, please contact customer support for further assistance.

Suspension of Specific Asset/Blockchain Withdrawals

The withdrawal service for certain assets or blockchains may be suspended due to the following reasons to ensure transaction security:

  1. Blockchain network upgrades, forks, or maintenance

  2. Network congestion causing transaction delays

  3. Contract/node upgrades by project teams

Actions to Take:

  1. Check withdrawal pages for suspension notices.

  2. Monitor official announcements for updates.

  3. Contact support for further clarification.

Wallet Maintenance

To enhance fund security and wallet service stability, LBank conducts regular maintenance. During this period, all deposit and withdrawal functions will be temporarily suspended.

Recommendations:

  1. Maintenance durations vary. Stay informed via official channels.

  2. Allow sufficient time for service restoration before initiating transactions.

Reminder:

  1. For handling issues related to account restrictions, please refer to the「LBank Account Restriction Handling Guide」for detailed information.

  2. You can check the withdrawal page for the specific reason behind the suspension.

  3. If you have any questions, please contact customer support for assistance.