If you accidentally sent assets to an incorrect address on the LBank platform (e.g., sending ETH to a DAX address) and the assets have not arrived, please follow the steps below to resolve the issue.

Check Non-Recoverable Scenarios

First, please verify if your case falls under any of these non-recoverable situations:

  1. The deposit address does not exist or is invalid.

  2. The deposit address does not belong to LBank.

  3. The deposited coin is not listed on LBank.

  4. Other cases deemed unrecoverable by LBank.

📌 If your situation does not match any of the above, LBank will do its best to assist in recovering your assets. Please submit a request ticket promptly for further processing. 

Asset Recovery Process

If your case is eligible for recovery, follow these steps:

  1. Submit a Ticket：Contact LBank’s official customer support and provide details of the erroneous deposit to initiate the recovery process.

  2. Await Review: Our team will review your request within 5 business days and inform you whether the assets can be recovered.

  3. Complete Recovery: If recoverable, customer support will provide detailed instructions. Assets are typically returned to your account within 30 business days. Please be patient.

Important Note

To ensure a smooth process, please note:

  1. Provide Accurate Information: Include complete details such as the transaction hash (TXID), deposit amount, coin type, and incorrect address to expedite processing.

  2. Avoid Duplicate Submissions: Do not submit multiple requests for the same issue, as this may delay the review process.

  3. Be Patient: Asset recovery takes time. Please wait for the review results and follow-up instructions from customer support.