Dear LBank users,
Update: LBank Futures functions have been restored to normal as of 22:55 on May 31, 2026 (UTC+8).
Due to intermittent network fluctuations, starting from 22:10 on May 31, 2026 (UTC+8), a small number of users in certain regions experienced display abnormalities on the front-end page when using the LBank Futures system. This may have affected certain operations, including position closing and futures asset transfers.
We sincerely apologize for any inconvenience caused to affected users. LBank has always upheld a user-first principle and will provide compensation for verified actual losses caused by this incident.
Appeal Process:
If you were affected during the above-mentioned period, please submit an appeal ticket via the link below and provide the affected order ID along with relevant details:
👉 /my/appeal?categoryType=16
Our technical and risk control teams will review the submitted tickets as soon as possible and proceed with the compensation process after verification.
Thank you for your understanding and support. LBank will continue to optimize system performance and strive to provide a more stable and reliable trading environment.
LBank Team
