Dear LBank Users:

Due to a surge in order volume in certain regions, a synchronization cache anomaly occurred during September 2, 2025, from 08:00 to 9:25 (UTC+8). This resulted in delayed displays of futures balances, positions, and pending orders for affected users.

We have promptly intervened to investigate and are currently repairing the issue. The system is gradually recovering, and we expect full restoration by 12:00 (UTC+8).

We deeply apologize for any liquidations or losses incurred by affected users due to this incident. If you were impacted during this period, please contact us via the online customer service on the LBank official website or APP, or through our official email at [email protected]. Our team will review and process compensation matters as quickly as possible.

Thank you for your understanding and support! LBank will continue to optimize our systems to provide you with more reliable services.

LBank Team
September 2, 2025