Dear LBank Users:
 
Recently, LBank has engaged in in-depth collaborations with multiple partners, resulting in an unprecedented surge in traffic. This positive development was intended to bring more opportunities to users; however, the rapid increase in traffic within a short period exceeded the processing capacity of our existing system, leading to issues such as delays or inability to operate normally during transactions for some users. We have immediately initiated emergency scaling and optimization measures, and will continue to invest resources to enhance system stability, ensuring more reliable services in the future.
 
We deeply apologize for the inconvenience caused by this incident. At the same time, we sincerely thank all users for your continued support and understanding. LBank is always committed to creating a safe and smooth trading environment for users, and we will take this as a lesson to continuously improve.
 
To compensate for the losses suffered by affected users, we have formulated the following compensation plan. Eligible users are requested to contact online customer service within 5 days (calculated from the date of this announcement's release) and provide relevant login operation information during the anomaly period (for example, UID, position screenshots or videos, and other supporting materials). We will review and process the compensation within 3 days after receiving the request.
 

1. Compensation for Liquidated Users

  • Applicable Users: Users who were liquidated during the anomaly period (specific time frame based on platform records) due to system issues preventing normal position closure.
  • Compensation Standard: Compensation at 1.2 times the liquidation amount to cover your actual losses.
     

2. Compensation for Users with Impaired Profits

  • Applicable Users: Users who held positions during the anomaly period and experienced reduced profits or failure to realize expected gains due to system issues preventing position closure.
  • Compensation Standard: We will calculate the maximum UPL (Unrealized Profit and Loss) value for the user during that period and evaluate it in conjunction with the current position status for compensation, aiming to restore the user's rightful actual gains as much as possible.
     

Additional Compensation

  • Each eligible user, in addition to the above compensation, will receive an extra 100 USDT trading fee cashback card, which can be used to offset fees in subsequent transactions, helping you participate in the market more efficiently.
     
If you have any questions or need assistance, please feel free to contact us at any time through the online customer service on the LBank official website or APP, or via the official email channel at [email protected]. Our team will go all out to ensure that the rights of every affected user are protected.
 
Thank you for your patience and trust! LBank will continue forward with a stronger stance.
 
LBank Team
August 27, 2025