Reasons for Deposit Delays & Solutions

LBank deposits typically arrive within 30 minutes. However, in certain cases, technical processing may take 24 hours or longer. Below are common reasons for deposit delays and their respective solutions.

Verify Deposit Information

Before contacting customer support, ensure the following details are correct:

  1. Deposit Address: Confirm the address is provided by LBank.

  2. Required Information: Provide the following for quick verification:

    • Transaction Hash (TxID)

    • Deposit Network

    • LBank Deposit Address

    • Deposited Coin/Token

📌Contact customer support at [email protected] with the above details for further assistance.

🤖Submit a 「Ticket」. 

 

Common Reasons for Deposit Delays

Case 1: Non-Automatic Deposits Requiring Manual Processing (Typically 24 Hours)

The following deposit types may require manual processing, which usually takes 24 hours:

  1. Non-Standard Deposit Types:

    • Multiple transfers within a single transaction hash.

    • Non-standard “transfer” methods.

  2. Assets Consolidated to Public Hot Wallet:

    • Funds sent to LBank’s public hot wallet instead of a personal wallet.

  3. Below Minimum Deposit Amount:

    • If a single deposit is below the minimum threshold, an additional deposit may be required to meet the minimum for manual distribution.

  4. On-Chain Transfers Between LBank Addresses (Solana Chain):

    • Transfers between LBank addresses on the Solana chain using on-chain methods (instead of internal transfers) are not supported and require manual processing.

  5. TON Chain Transfers with Zero Forward Amount (Forward TON Amount = 0):

    • These transactions require technical review, taking approximately 24 hours. You will be notified of the outcome.

📌Solution: Contact [email protected] with transaction details, and our technical team will handle the issue.

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Case 2: Insufficient Blockchain Confirmations (Delayed Automatic Processing)

  1. If the blockchain network has not reached sufficient confirmation height, deposits may be delayed.

📌Solution: Wait for the blockchain to complete confirmations. No additional action is typically needed. If the delay persists, contact customer support with the transaction hash.

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Case 3: Incorrect Deposit Address (Requires Verification)

  1. If funds are sent to an incorrect LBank address (e.g., depositing one coin to another coin’s address), the transaction cannot be processed automatically.

📌Solution：

  1. Contact customer support with transaction details.

  2. Our wallet technical team will verify and provide a resolution within one week (manual processing or rejection).

  3. Please wait patiently for the outcome.

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Case 4: Unsupported Network or Contract Address (Requires Refund Processing)

  1. If funds are sent to an unsupported network or contract address (e.g., a token not listed on LBank), the deposit cannot be processed.

📌Solution：A refund to the original address is possible, subject to a 30 USDT fee due to private key handling, labor costs, and risk control. Processing takes approximately one month or more.

🏷️Steps：

  1. Transfer 30 USDT via LBank’s internal transfer function to the account: LBA1D22190. (⚠️ Do not use on-chain transfers, as the fee will not be received.)

  2. Contact customer support with a screenshot of the transfer record.

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Case 5: Missing or Incorrect Memo Tag (Supports Refund)

  1. If a Memo tag is missing or incorrect, funds cannot be credited to your account.

📌Solution：A refund to the original address is available, subject to a 10 USDT fee.

🏷️Steps：

  1. Transfer 10 USDT via LBank’s internal transfer function to the account: LBA1D22190. (⚠️ Do not use on-chain transfers, as the fee will not be received.)

  2. Contact customer support with a screenshot of the transfer record.

  3. Refund processing takes approximately 1–2 months. Please wait patiently.

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Case 6: Deposits to a Contract Address (Non-Recoverable)

  1. If funds are sent to a project’s contract address (not LBank’s deposit address), LBank cannot process or recover them.

📌Solution：As the funds are sent to a third-party address, LBank cannot intervene. Contact the relevant project team for assistance.

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How to Perform an Internal Transfer?

📌For internal transfers (e.g., paying refund fees), please refer to「How to Perform an Internal Transfer?」.

 

Contact Customer Support

For deposit issues, reach out via:

📮Email: [email protected]

🤖Tap to submit a 「Ticket」. 

📥Provide: Transaction Hash, Deposit Network, LBank Deposit Address, and Coin/Token details.

🤝Our support team is committed to providing professional and prompt assistance.