Phone scams targeting cryptocurrency users are on the rise, with fraudsters posing as LBank support, investment advisors, or regulators to trick you into revealing private keys, transferring funds, or clicking malicious links. LBank users can protect their accounts and assets with these concise and effective measures.
Stay Calm and Reject Urgent Demands
Scammers often create panic with claims of 「Account Issues」, 「Urgent Freezes」 or 「Exclusive Investment Opportunities」 to pressure immediate action. Stay calm and don’t trust such calls. LBank never requests private keys, verification codes, or transfers to unknown addresses via phone. Hang up and verify independently.
Verify Identity Through Official Channels
If a caller claims to represent LBank, do not trust them blindly. Instead:
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Visit the official LBank website (www.lbank.com) or App to check your account status.
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Contact LBank support through official channels (website live chat or ticket submission).
📌Note: LBank never initiates calls requesting private keys, seed phrases, or transfers. Such requests are scams.
Strengthen Account and Communication Security
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Enable 2FA：Set up two-factor authentication (e.g., Google Authenticator) on LBank to block unauthorized access.
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Screen Calls：Use caller ID to filter unknown or international numbers. Leverage anti-scam apps or hotlines (e.g., Taiwan’s 165).
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Secure Devices：Ensure your phone is free of malware by regularly updating systems and antivirus software.
Beware of Malicious URLs & Fake Apps
📌Scammers may send texts or voicemails luring you to fake LBank websites or malicious apps. Protect yourself by:
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Downloading the LBank App only from the official website or trusted app stores.
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Avoiding clicks on unsolicited links, especially those requesting private keys or codes.
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Verifying the website URL as 「www.lbank.com」 to avoid phishing sites.
Evaluate Investment Offers Carefully
📌Fraudsters often pitch high-return investments or request crypto transfers to unknown wallets. Take these steps:
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Trade only on trusted platforms like LBank and be wary of「Guaranteed Profit」claims.
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Research project legitimacy to avoid Ponzi schemes or unregulated platforms.
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Diversify investments and only risk what you can afford to lose.
Report & Respond to Suspected Scams
If you suspect a scam:
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Contact LBank support immediately to freeze your account and prevent further loss.
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Report the incident to local anti-fraud centers or police.
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Notify LBank of fraudulent activity to help protect the community.
Core Principles: Three Dos and Don’ts
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Do: Stay calm, verify via official channels, and seek help promptly.
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Don’t: Trust unsolicited calls, share private keys, or transfer funds casually.
🚨By staying vigilant and using official channels, LBank users can effectively prevent phone scams. For more information, visit the LBank website (www.lbank.com) or contact official support at [email protected].